1. Introduction

This Privacy Policy explains how Gxmble Casino (“we”, “us”, “our”), operating through the website gxmble-casino-uk.com, handles the personal information of its users. It applies to all visitors and registered players who access our platform from the United Kingdom.

We are committed to protecting your privacy and processing your personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable guidance issued by the Information Commissioner’s Office (ICO). Where our services involve gambling activities, we also adhere to the requirements set by the UK Gambling Commission (UKGC) under the Gambling Act 2005 and its associated licence conditions and codes of practice.

Our registered address is 61 Kingsway North, DN36 4ZY, Holton Le Clay, United Kingdom. Our casino licence number is ALSI-202412035-FI2.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use our platform.

2. Data Controller

For the purposes of UK data protection legislation, Gxmble Casino is the data controller responsible for the processing of your personal data. This means we determine why and how your personal information is used.

If you have questions or concerns about how your data is handled, you can reach our team at:

• Email: [email protected]
• Telephone: +44 0700 943 9903
• Post: 61 Kingsway North, DN36 4ZY, Holton Le Clay, United Kingdom

3. Information We Collect

We collect various categories of personal data depending on how you interact with our platform. This may include data you provide to us directly, data generated through your use of our services, and data obtained from third-party sources.

3.1 Information You Provide

• Full name, date of birth, and gender
• Residential address and postcode
• Email address and telephone number
• Username and password credentials
• Government-issued identification documents (passport, driving licence, national ID card)
• Proof of address documentation (utility bills, bank statements)
• Payment and financial details, including debit/credit card numbers, e-wallet account details, and cryptocurrency wallet addresses
• Source of funds documentation where required
• Any correspondence or communication you send to our support team

3.2 Information Collected Automatically

• IP address and approximate geolocation
• Device type, operating system, and browser details
• Pages visited, time spent on the website, and navigation patterns
• Referral URLs and search terms used to find our site
• Cookies, pixel tags, and similar tracking technologies (see our Cookie Policy for full details)

3.3 Gaming and Transaction Data

• Deposit and withdrawal history, amounts, and methods used
• Game play records, including bets placed, outcomes, and session duration
• Bonus and promotional offer usage
• Self-exclusion and responsible gambling settings

3.4 Information from Third Parties

We may receive information about you from third-party sources including identity verification providers, credit reference agencies, fraud prevention databases, payment service providers, and other gambling operators for the purpose of multi-operator self-exclusion schemes such as GAMSTOP.

4. How We Use Your Personal Data

We process your personal data for a number of specific and lawful purposes. These include:

4.1 Account Registration and Management

To create and maintain your account, verify your identity, and ensure you meet the legal age requirement of 18 years or older to gamble in the United Kingdom.

4.2 Regulatory and Legal Compliance

To meet our obligations under the Gambling Act 2005 and UKGC licence conditions, including customer due diligence (CDD), enhanced due diligence (EDD), anti-money laundering (AML) checks, source of funds verification, and participation in the GAMSTOP national self-exclusion scheme.

4.3 Provision of Services

To process your deposits and withdrawals, facilitate gameplay, apply bonuses and promotional offers, and provide customer support.

4.4 Responsible Gambling

To monitor your gambling activity for signs of problem gambling, implement deposit limits, cooling-off periods, reality checks, and self-exclusion measures, and to interact with you proactively where we identify potential harm.

4.5 Safety and Fraud Prevention

To detect and prevent fraud, money laundering, terrorist financing, and other criminal activity. This includes automated profiling and monitoring of transactions and gameplay patterns.

4.6 Marketing and Communications

To send you promotional offers, newsletters, and updates about Gxmble Casino, where you have given your explicit consent to receive such communications. You may withdraw your consent at any time.

4.7 Service Improvement

To analyse how our platform is used, identify technical issues, improve our website performance, and develop new features that better serve our players.

5. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases when processing your personal data:

• Contractual Necessity: Processing required to fulfil our contract with you, such as operating your account and providing gaming services.
• Legal Obligation: Processing necessary to comply with UK law, including gambling regulations, AML legislation, and tax reporting requirements.
• Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.
• Consent: Where we rely on your consent, for example for direct marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

We do not sell your personal data to any third party. However, we may share your information with the following categories of recipients where necessary:

• Regulatory authorities, including the UK Gambling Commission and the Information Commissioner’s Office
• GAMSTOP and other self-exclusion scheme operators
• Identity verification and age verification service providers
• Payment processors and financial institutions (including providers of Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency payment services)
• Fraud prevention agencies and credit reference agencies
• Law enforcement and government bodies, where required by law or court order
• Professional advisers, including legal counsel and auditors
• Third-party game providers whose software powers the games available on our platform
• IT service providers and hosting companies who support our infrastructure

All third parties with whom we share data are contractually required to handle your personal information securely and in compliance with applicable data protection legislation.

7. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). Where a transfer to a country outside the UK or EEA is necessary, we will ensure appropriate safeguards are in place. These may include:

• Transfers to countries recognised by the UK government as providing an adequate level of data protection
• Standard contractual clauses approved by the ICO
• Binding corporate rules where applicable

You may contact us to obtain further details about the specific safeguards applied to any international transfer of your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

• Account data and identity verification records: retained for a minimum of five years after account closure, in line with AML regulations and UKGC requirements.
• Transaction records: retained for a minimum of five years following the date of the transaction, as required under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.
• Responsible gambling interaction records: retained for a minimum of three years, or longer where required by the UKGC.
• Marketing consent records: retained for as long as consent remains active, plus a reasonable period thereafter.
• Website usage data (cookies, analytics): retained in accordance with our Cookie Policy.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.

9. Data Security

Gxmble Casino takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure payment processing through PCI DSS compliant providers
• Multi-factor authentication options for account access

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong, unique passwords for your account and to keep your login credentials confidential.

10. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you (known as a Subject Access Request).
• Right to Rectification: You may ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data where there is no compelling reason for us to continue processing it. Please note that regulatory obligations may require us to retain certain records.
• Right to Restriction of Processing: You may ask us to temporarily halt the processing of your data in certain circumstances.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format, or transfer it directly to another controller where technically feasible.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis.
• Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects, unless specific legal exceptions apply.

To exercise any of these rights, please contact us at [email protected] or write to our registered address. We will respond to your request within one calendar month, in accordance with ICO guidelines. In complex cases, this period may be extended by a further two months, and we will inform you of any such extension.

11. Marketing Communications

We will only send you direct marketing communications where you have given us your explicit, informed consent to do so. This includes promotional emails, SMS messages, and push notifications about bonuses, new games, and special offers at Gxmble Casino.

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Adjusting your communication preferences in your account settings
• Contacting us directly at [email protected]

Withdrawing consent for marketing does not affect any service-related communications we are required to send, such as account notifications, verification requests, or responsible gambling alerts.

12. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide core functionality, remember your preferences, and analyse site performance. For detailed information on the types of cookies we use, their purposes, and how to manage or disable them, please refer to our Cookie Policy, available at gxmble-casino-uk.com/cookie-policy/.

13. Children and Minors

Gxmble Casino does not knowingly accept registrations or collect personal data from anyone under the age of 18. Gambling by persons under 18 is illegal in the United Kingdom. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that data and close any associated account.

If you believe that a person under 18 has registered on our platform, please contact us immediately at [email protected].

14. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policy of any website you visit through links on our platform before providing any personal data.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing activities, legal requirements, or regulatory guidance. Any material changes will be communicated to you through a notice on our website or by email. We encourage you to review this page periodically to stay informed about how we handle your personal data.

16. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters. You can contact the ICO through their website at ico.org.uk or by telephone on 0303 123 1113.

We would, however, appreciate the opportunity to address your concern before you approach the ICO. Please contact us first at [email protected], and we will do our best to resolve the matter promptly.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need further information about how your personal data is processed by Gxmble Casino, please get in touch using the details below:

• Email: [email protected]
• Telephone: +44 0700 943 9903
• Postal Address: 61 Kingsway North, DN36 4ZY, Holton Le Clay, United Kingdom
• Website: gxmble-casino-uk.com

Gxmble Casino | gxmble-casino-uk.com

Licence: ALSI-202412035-FI2